Customer Support
Refund & Return
At Msekart, we strive to provide U.S. customers with high-quality products. If something goes wrong with your order, this refund and return policy explains how we can help.
Refunds
Refund Policy
If you have received a defective, damaged, or wrong product, we offer a hassle-free refund or replacement process. Our refund policy covers the following scenarios:
Defective
7 days
Damage
48 hours
Wrong product
7 days
1. Defective Product
If you receive a defective product, please contact our customer support team within 7 days of delivery. We will initiate a refund for the full purchase amount or arrange a replacement once the issue is verified.
2. Damaged Product
If your product arrives damaged, please reach out to our customer support team within 48 hours of delivery. We may require photo evidence of the damage. Once verified, we will process a refund for the full purchase amount or send a replacement.
3. Wrong Product
If you receive the wrong product, please contact our customer support team within 7 days of delivery. We will arrange for the correct product to be shipped to you free of charge within the United States. If the correct product is unavailable, we will issue a refund for the full purchase amount.
All refund requests are subject to verification by our customer support team. Approved refunds for Cash on Delivery orders are typically processed within 5–10 business days after we confirm your claim. Contact us at support@msekart.com to get started.
Returns
Return Policy
If you are unsatisfied with your purchase for any reason other than the scenarios above, you may return the item within 30 days of delivery to a U.S. address.
To start a return, contact our customer support team. The item must be returned in its original packaging and in unused condition. Once we receive and inspect the returned item, we will issue a refund for the purchase amount, excluding original shipping fees.