Customer Support
Shipping Policy
Msekart ships exclusively within the United States. This policy explains our processing times, delivery estimates, and what to expect after you place an order.
Processing
Order processing
Orders are usually processed and handed to our carrier within 1–2 business days. Orders placed on weekends or U.S. federal holidays are processed on the next business day. During peak seasons, processing may take a little longer — we will keep you informed if there is a notable delay.
Delivery
Estimated delivery times
Delivery times are estimates and begin after your order has shipped:
Contiguous United States
3–5 business days after shipment
Alaska & Hawaii
5–8 business days after shipment
PO Boxes
Supported — timing may vary by location
APO / FPO
Supported for U.S. military addresses
Orders are typically processed within 1–2 business days (excluding weekends and U.S. federal holidays).
You will receive a confirmation email with tracking details once your package has shipped.
Delivery estimates begin after your order ships, not from the moment of purchase.
Delays may occur due to carrier issues, weather, or peak shopping seasons.
Destinations
Where we ship
We fulfill orders across all 50 U.S. states. We also ship to PO Boxes and APO/FPO addresses wherever our carriers allow. We do not currently ship outside the United States.
Rates
Shipping rates
Shipping costs are calculated at checkout based on your U.S. delivery address, package size/weight, and selected shipping method. Any available free-shipping offers or promotions will be shown clearly before you complete payment. Cash on Delivery orders follow the same shipping timelines once confirmed.
Tracking
Track your shipment
Once your package ships, you will receive an email with a tracking number. Use that number on our website or the carrier’s tracking page to follow your delivery. If tracking has not updated for several business days, or if you believe your package is lost or damaged, contact us at support@msekart.com and we will help resolve the issue.
Address
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. Msekart is not responsible for packages that are delayed, returned, or lost because of an incorrect or incomplete address provided by the customer. If a package is returned to us for this reason, we will contact you about reshipping (additional shipping charges may apply) or issuing a refund excluding original shipping fees.
Contact
Need help?
For shipping questions, email support@msekart.com. Our support team is available Mon–Sat, 9am–7pm Mountain Time (Wyoming, USA).